How can we help you?

At Life5 you can contact our specialised claims team to solve your problem immediately

The best human attention and digital tools at your service.

    assurance décès en ligne life5

    How to process a claim

    Easily process your claim 100% online.

      Fill in a form

      We will deal with your complaint immediately through our form

      File a claim

      From you account

      Process your claim quickly and easily from your personal account

      Go to my account

      Complaints and claims

      We are always open to receiving your comments to guarantee you the best service.

        1. Fill out the online form

        Our experts will explain everything to you in an easy way. They are trained to transform all the legal jargon related to life insurance into a simple vocabulary that is perfectly understandable by everyone.

          File your claim
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          2. Send an email

          Send an email to support@life5.com with the following information:

          Name, surnames, address of the interested party and ID number. Description or reason for the complaint or claim. Department in which the events that gave rise to the claim occurred. Attaching the tests. documents on which the complaint or claim is based.

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            3. Call us

            Alternatively you can also call us. We are open from Monday to Friday from 9:00 to 19:00.

              911 98 49 86
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              How do I file a complaint?

              Who can complain?

              How long does it take to process a complaint?

              What should I do if I disagree with the resolution?

              What is the figure of the Policyholder Ombudsman?

              Thousands of families already trust Life5.See what they say on Google.

              4.4
              Google Reviews
              More than 50,000 families protected with Life5
              • Hedwin A.3 weeks ago

                Excellent service from Catalina Prado! Very kind, attentive and quick to respond.

              • Diana D.3 months ago

                Thank you Catalina! Your professionalism and advice helped me make the best choice. Thank you for your support and for handling the policy so efficiently.

              • Rosana Á.3 months ago

                Very good service, fast and great prices.

              • Agustín L.3 months ago

                Fast and with great service, all online.

              • Juan Carlos4 months ago

                A smooth process thanks to how quick and simple it was to take out the policy. Catalina Prado was very efficient and kind — my congratulations.

              • Eva P.5 months ago

                The advisor's service was great: everything explained in detail and a fantastic price.

              • Alejandro M.5 months ago

                Excellent advice and service.

              • Elena6 months ago

                Excellent and very professional service from my advisor Elisa. Clear, precise explanations, punctual communication and great kindness.

              • Vicenta A.6 months ago

                Raquel was lovely — the kind of person you rarely find anymore. I've never felt so well taken care of. Excellent.

              • Marta M.6 months ago

                Wonderful service and handling by Catalina Prado, very professional.

              • Jose Luis G.6 months ago

                Quick and reliable in resolving any questions that come up.

              • Pedro M.6 months ago

                Very kind throughout the whole process — it was a pleasure. Thank you.

              Calculate my price in 2 minutesSee all on Google